Returns & Exchanges
At Chronic., we take pride in the quality of our food products and want you to be completely satisfied with your order. Due to the perishable nature of our goods, we offer replacements or refunds for items that arrive damaged or incorrect.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and a brief explanation of the issue.
Provide Evidence
Attach clear photos of the damaged product or incorrect item along with the shipping label to help us process your claim quickly.
Verification
Our team will review your request and notify you of the approval or rejection of your refund or replacement within 2 business days.
Resolution
Once approved, a replacement will be shipped immediately at no extra cost, or a credit will be applied to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing